Defy Wood Deck Stains

Shipping Policy

by opwdecks

Free Shipping Policy on 5 Gallon Pails in the 48 States!

  • Free Ground Shipping on All 5 Gallon Buckets in the 48 States!
  • Only within the contiguous 48 states (not Alaska or Hawaii). There is no limit on the amount of 5 gallon pails that we will ship for free!
  • We do not ship free to Canada. Our rates to Canada are Ground rates.
  • Any other product(s) that is not a 5 gallon pail will be charged Normal ground rates. The 5 gallon boxes can only hold one pail, therefore, we cannot add any other companion products such as single gallons, cleaners, and applicators, etc. into the 5 gallon box. They must be shipped separately requiring a shipping charge. All shipping charges reflect actual ground rates and are determined by weight and customer’s zip code.
  • Some products do not come in 5 Gallon pails! We do not give free shipping on 5 single gallons!

UPS/Fedex/Purolator(Canada) Ground:

  • Purchases are shipped from our Bloomfield Hills, MI warehouse, to arrive within 1-5 business days of receipt of the order. In the event of a delay, we will notify you by email or phone.
  • Note: Items ordered together may not arrive in the same box.
  • If we are out of stock we may have the item dropped shipped from the vendor.

Expedited Shipments:

  • Please call for rates for Next day air and 2nd-day air. Please take into consideration that this can be very costly due to the weight of the packages. Oil-based products can only be shipped ground due to combustible liquid regulations.

Damaged Orders:

  • Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made through the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
  • We will handle the claim. Please call for details.